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@InProceedings{buteau:icalepcs2019-wempl004,
author = {A. Buteau and G. Abeillé and X. Delétoille and J.-F. Lamarre and T. Marion and L.S. Nadolski},
title = {{Inception of a Learning Organization to Improve SOLEIL’s Operation}},
booktitle = {Proc. ICALEPCS'19},
pages = {1001--1005},
paper = {WEMPL004},
language = {english},
keywords = {operation, software, interface, database, controls},
venue = {New York, NY, USA},
series = {International Conference on Accelerator and Large Experimental Physics Control Systems},
number = {17},
publisher = {JACoW Publishing, Geneva, Switzerland},
month = {08},
year = {2020},
issn = {2226-0358},
isbn = {978-3-95450-209-7},
doi = {10.18429/JACoW-ICALEPCS2019-WEMPL004},
url = {https://jacow.org/icalepcs2019/papers/wempl004.pdf},
note = {https://doi.org/10.18429/JACoW-ICALEPCS2019-WEMPL004},
abstract = {High quality of service is SOLEIL is a key mission since 2007. Historically operation processes and information systems have been defined mostly on the fly by the different teams all along the synchrotron’s journey. Some major outcomes are a limited cross-teams collaboration and a slow learning organization. Consequently, we are currently implementing a holistic approach with common operational processes upon a shared information system. Our first process is "incident management"; an incident is an unplanned disruption or degradation of service. We have tackled incident management for IT* in 2015, then for the accelerators since January 2018. We are starting to extend it to beamlines since beginning 2019. As a follow-up, we will address the "problem management" process (a problem is the cause of one or more incidents) and the creation of a knowledge base for the operation. By implementing those processes, the culture of continuous improvement is slowly spreading, in particular by driving blameless incident and problem analysis. This paper will present the journey we have been through including our results, improvements and difficulties of implementing this new way of thinking.},
}