The Joint Accelerator Conferences Website (JACoW) is an international collaboration that publishes the proceedings of accelerator conferences held around the world.
TY - CONF AU - Buteau, A. AU - Abeillé, G. AU - Delétoille, X. AU - Lamarre, J.-F. AU - Marion, T. AU - Nadolski, L.S. ED - White, Karen S. ED - Brown, Kevin A. ED - Dyer, Philip S. ED - Schaa, Volker RW TI - Inception of a Learning Organization to Improve SOLEIL’s Operation J2 - Proc. of ICALEPCS2019, New York, NY, USA, 05-11 October 2019 CY - New York, NY, USA T2 - International Conference on Accelerator and Large Experimental Physics Control Systems T3 - 17 LA - english AB - High quality of service is SOLEIL is a key mission since 2007. Historically operation processes and information systems have been defined mostly on the fly by the different teams all along the synchrotron’s journey. Some major outcomes are a limited cross-teams collaboration and a slow learning organization. Consequently, we are currently implementing a holistic approach with common operational processes upon a shared information system. Our first process is "incident management"; an incident is an unplanned disruption or degradation of service. We have tackled incident management for IT* in 2015, then for the accelerators since January 2018. We are starting to extend it to beamlines since beginning 2019. As a follow-up, we will address the "problem management" process (a problem is the cause of one or more incidents) and the creation of a knowledge base for the operation. By implementing those processes, the culture of continuous improvement is slowly spreading, in particular by driving blameless incident and problem analysis. This paper will present the journey we have been through including our results, improvements and difficulties of implementing this new way of thinking. PB - JACoW Publishing CP - Geneva, Switzerland SP - 1001 EP - 1005 KW - operation KW - software KW - interface KW - database KW - controls DA - 2020/08 PY - 2020 SN - 2226-0358 SN - 978-3-95450-209-7 DO - doi:10.18429/JACoW-ICALEPCS2019-WEMPL004 UR - https://jacow.org/icalepcs2019/papers/wempl004.pdf ER -