Author: Fouquet, J.C.
Paper Title Page
MOPGF150 Improving SOLEIL Computing Operation with a Service-Oriented Approach 441
 
  • A. Buteau, G. Abeillé, B. Gagey
    SOLEIL, Gif-sur-Yvette, France
  • J.C. Fouquet
    JCF, PARIS, France
  
  SOLEIL Com­put­ing di­vi­sion con­tin­u­ously needs to en­hance its op­er­a­tional ac­tiv­i­ties and min­i­mize the work­load of IT groups be­cause IT per­for­mances di­rectly im­pacts ac­cel­er­a­tors and beam­lines op­er­a­tions in a con­text of an in­crease of the over­all tech­ni­cal and or­ga­ni­za­tional com­plex­ity. The Con­trol & Data Ac­qui­si­tion group changed in 2013 it in­ter­nal pro­jects and sup­port or­ga­ni­za­tion to­ward a ser­vice-ori­ented ap­proach. This promis­ing first step pointed out that en­hanc­ing the ser­vice de­liv­ered to our cus­tomers re­quired to agree with them on a com­mon vo­cab­u­lary, on se­man­tics and on op­er­a­tional processes. The ITIL* method­ol­ogy ap­peared then as very good start­ing point to this pur­pose. This paper will de­scribe the over­all vi­sion of our pro­ject 'Im­prov­ing IT op­er­a­tion with a ser­vice ori­ented ap­proach' and will de­tail the first ITIL op­er­a­tional processes we have adopted and how it helped us clar­i­fy­ing roles and re­spon­si­bil­i­ties within our IT or­ga­ni­za­tion. In order to con­clude the paper will give per­spec­tives of using ITIL prac­tices to en­hance op­er­a­tional prac­tices of other tech­ni­cal groups which ac­tiv­i­ties strongly im­pact the ser­vice de­liv­ered to SOLEIL end users.
*http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library 		 
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