ICALEPCS2013 - List of Authors (Martin, M.)

Paper

Title

Page

Using Prince2 and ITIL Practices for Computing Projects and Service Management in a Scientific Installation

517

D.F.C. Fernández-Carreiras, G. Cuní, J. Klora, M. Martin, O. Matilla, A. Nardella, V. Prat, A. Pérez Font, D. Salvat
CELLS-ALBA Synchrotron, Cerdanyola del Vallès, Spain

The conscientious project management during the installation is a key factor keeping the schedule and costs in specifications. Methodologies like Prince2 for project management or ITIL best practices for service management, supported by tools like Request Tracker, Redmine or Track, improve the communication between scientists and support groups, speed up the time to respond, and increase the satisfaction and quality perceived by the user. In the same way, during operation, some practices complemented with software tools, may increase substantially the quality of the service with the resources available. This paper describes the use of these processes and methodologies in a scientific installation such as the synchrotron Alba. It also evaluates the strengths and the risks associated to the implementation as well as the achievements and the failures, proposing some improvements.

Slides TUMIB01 [1.043 MB]

Poster TUMIB01 [7.037 MB]

Paper	Title	Page
TUMIB01	Using Prince2 and ITIL Practices for Computing Projects and Service Management in a Scientific Installation	517
	D.F.C. Fernández-Carreiras, G. Cuní, J. Klora, M. Martin, O. Matilla, A. Nardella, V. Prat, A. Pérez Font, D. Salvat CELLS-ALBA Synchrotron, Cerdanyola del Vallès, Spain
	The conscientious project management during the installation is a key factor keeping the schedule and costs in specifications. Methodologies like Prince2 for project management or ITIL best practices for service management, supported by tools like Request Tracker, Redmine or Track, improve the communication between scientists and support groups, speed up the time to respond, and increase the satisfaction and quality perceived by the user. In the same way, during operation, some practices complemented with software tools, may increase substantially the quality of the service with the resources available. This paper describes the use of these processes and methodologies in a scientific installation such as the synchrotron Alba. It also evaluates the strengths and the risks associated to the implementation as well as the achievements and the failures, proposing some improvements.
	Slides TUMIB01 [1.043 MB]
	Poster TUMIB01 [7.037 MB]